Avon has long had a 100% satisfaction guarantee which has read as follows: "If you're not 100% satisfied you can exchange or return any item and get your money back." Beginning now (C7/March 2015), our return policy has changed a little and now reads: "If you are not completely satisfied, return any item with 90 days of receiving it and get your money back. View Avon's full 90-Day Return Policy at avon.com/returns."
So, be sure to try your products or look them over well as soon as you receive them to be sure they are what you want and they work to fit your needs. If you are ordering items to give as a gift, look those over as well, just to be sure that everything is as it should be.